1. Introduction

Thank you for choosing Saisree Digitals. We are committed to providing high-quality digital solutions and services. This policy outlines our procedures regarding refunds and returns to ensure a transparent experience for all our clients.

2. Refund Eligibility

To be eligible for a refund, the following criteria must be met:

• Request Timeline: Refund requests must be submitted within 14 days of the original purchase or service delivery date.

• Service Status: For digital services, a refund may only be considered if the agreed-upon milestones have not been met or the service has not been initiated.

• Documentation: Valid proof of purchase and a detailed explanation for the request are required.

3. Non-Refundable Items & Services

Due to the nature of digital work, the following are generally non-refundable:

• Completed Projects: Services already delivered and approved by the client.

• Digital Content: Downloadable software, licenses, or instant digital assets.

• Custom Work: Personalized marketing campaigns or custom-coded solutions already in production.

• Domain/Hosting: Third-party costs such as domain registrations or hosting fees already paid to providers.

4. Refund Process

If you meet the eligibility criteria, please follow these steps:

1. Initiation: Contact our support team at support@saisreedigitals.in to start the process.

2. Details: Provide your order number, service details, and the reason for the refund request.

3. Review: Our team will review your request and provide a Return Authorization if applicable.

4. Processing: Once approved, your refund will be processed within 7 to 10 business days. The credit will be issued to your original payment method.

5. Exchanges and Revisions

If you are unsatisfied with a specific design or digital product, we encourage you to utilize the revision rounds included in your service package. We prefer to adjust our work to meet your vision before proceeding with a cancellation.

6. Errors or Technical Issues

If you experience a technical defect in a digital product provided by us, please contact our team immediately. We will prioritize fixing the issue or providing a replacement at no additional cost.

7. Policy Updates

Saisree Digitals reserves the right to modify or update this refund policy at any time to reflect changes in our services or legal requirements. All updates will be posted directly on this page.

8. Contact Us

If you have any questions or concerns regarding our Refund Policy, please reach out to us:

• Email: support@saisreedigitals.in

• Website: sm.saisreedigitals.in/contact